Warranty and returns

Exchanges and returns

We want you to be satisfied with your purchase from Helpo. Is the purchase not as expected or do you want to exchange it?

No problem! You can exchange or return the item in its original condition within 14 days.

Have you already used the article or is it damaged? Then an exchange or return is unfortunately not possible.

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What is the cost of exchanges and returns?

Exchange:

You pay the shipping costs yourself. You can bring the package to the post office.

In the unlikely event that we have sent you a different article, you can return the package via the post office using standard B post for Belgium

the cost of this is 6.75 euros we naturally reimburse this amount of shipping costs. In the Netherlands the rates of Post NL apply.

Returns:

You pay the shipping costs yourself. You can bring the package to the post office.

In the unlikely event that we have sent you a different article, you can return the package via the post office using standard B post for Belgium

the cost of this is 6.75 euros we naturally reimburse this amount in shipping costs, In the Netherlands the rates of Post NL..

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What do we not exchange and return?

• Items no longer in original condition
• Items you have more than 14 days in your home
• Items used.
• Damaged items

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Exchange / return You first contact us and make the reason for exchange / return known to us, we agree with you the steps to take.

You are liable for the arrival of the package. So keep the delivery receipt carefully.

Once we have processed your package, we will notify you by email. We will refund the purchase price to your account within 30 days.

Warranty

Satisfaction Guarantee We want you to be satisfied with your purchase from Helpo. Is the purchase not as expected or do you want to exchange it? No problem

! You can exchange or return the item in its original condition within 14 days

Have you already used the article or is it damaged? Then an exchange or return is unfortunately not possible.

At Exchanges and returns, you can read how to exchange or return and what returns cost.

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What do I do if I received the wrong item?

We process your order with great care. Still, things can go wrong once in a while. Did you receive an item you did not order?

Contact Helpo 011-446114 We are available Monday through Friday from 9 a.m. to 5 p.m.

We will make sure you receive the correct article at no charge.

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Do I have a warranty on an item?

If an item breaks unexpectedly, of course you can count on us. On all our items you will receive the supplier’s warranty. Before returning the item, please contact our customer service 011-446114

We are available Monday through Friday from 9 a.m. to 5 p.m.

We will cover the shipping costs if it turns out to be a production or technical error.

If an item becomes defective due to misuse, we are not liable